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Jess Wagner's avatar

You are spot on. That is why this year, for my team we are in our sweatpants era. We are digging into the 23,000 abandoned transactions and identifying them and setting up mom processes to clear them out and continue to clean them up going forward. We're looking at all of the calculated fields that were created and never used the formulas that people set up and brought over and and were never actually utilized and getting rid of them. We're consolidating so that when we get asked to turn on an agent, it's actually returning usable information. We're rolling up our sleeves locking in and doing the work that nobody asked us to do but we know needs to be done because we see what's coming down the line.

And we saw it long ago so that we could prepare for the cleanup that needs to happen.

Man, I love your newsletters!!

Michael Domingo's avatar

Those are superb choices! Also, start experimenting. Lean about APIs, model your flex credit impact from integrations, understand your place in AI readiness. If you don't do it now, you're going to be behind and scrambling to catch up.

Jess Wagner's avatar

We're also leaning into that.

Just trying to get the definitions out of my sales person. Was like pulling teeth but now that we have them we're starting to dive into all of our Integrations. Thankfully, we have a really great documentation of all of our Integrations, how they're structured, how they run, so it'll be a really great exercise to see what we can do to optimize them now that we'll start getting billed for them.